How to make a chat bot in Telegram for a beauty salon

Beauty salons are constantly searching for innovative methods to engage with customers and simplify their offerings in the digital age. A chatbot on Telegram is among your most useful and cutting-edge tools. You’re in the right spot if you’re considering installing a chatbot at your salon. The fundamentals of building a Telegram bot that can do anything from schedule appointments to respond to frequently asked queries will be covered in this tutorial.

Let’s start by discussing the many benefits of integrating a chatbot into your beauty salon. Imagine having a virtual assistant on hand around-the-clock to assist with scheduling appointments, answer questions about services, and even extend exclusive offers. It’s similar to having an additional set of hands that never tire. This helps you more effectively manage your schedule in addition to making life easier for your clients.

Although it may seem difficult, building a Telegram bot is actually fairly doable if you follow the right procedures. Setting one up doesn’t require you to be an IT whiz. The procedure will be simplified into manageable steps in this article, allowing you to launch your chatbot hassle-free. You will discover how to create a tool that will improve customer service and engagement at your salon, from configuring the bot on Telegram to personalizing its responses.

Are you prepared to jump right in? Let’s investigate how a clever and practical Telegram bot can revolutionize client interactions at your salon. You’ll be well on your way to providing your clients with a cutting-edge and effective experience by the time you finish reading this guide.

What is a chat bot

A chatbot is an account that is programmed to send messages automatically based on the preferences and actions of the user. These days, chatbots can choose tours, register for procedures, and just carry on a conversation with the user.

Within a salon for aesthetics, a robot:

• tells about the salon"s services;
• sends a price list;
• demonstrates examples of work;
• asks to send a phone number for the administrator to call;
• offers a service in accordance with the user"s behavior.

Today, we’ll look at how to make a chatbot similar to @SalonLavanda_Bot using an example to tell prospective customers about the salon’s offerings, costs, location, and business hours.

Types of bots

• entertainment. Do not pursue any specific goal and simply conduct a dialogue with the user. They can send pictures, tell jokes, share links;
• selling – the main goal of such robots is to offer and sell goods or services;
• business bots – solve business problems of various directions. If you have the skills to create bots, you can teach them to do almost everything – accept applications, accept online payments, request user data, answer questions.

Chatbots are useful in:

• Telegram;
• VK;
• Viber;
• WhatsApp;
• Facebook.

In just a few hours, a chatbot on Telegram can be created, and it has a wide range of functions. Apart from the aforementioned capabilities, a bot on "Telegram" can also:

• send news depending on the user"s wishes;
• accept payments;
• work as an online store;
• become a platform for multiplayer and single-player games;
• find interlocutors for those who have nothing to talk about.

Experience is needed to build a bot with the aforementioned capabilities, and they can be ordered for between 3,000 and 15,000 rubles. based on the roles. To provide information about a beauty salon and its offerings, we will build a basic bot. To create it, just repeat each step; special knowledge and experience are not required. You can view a functional example that we created at the conclusion.

Step 1. Creating a template

Install Telegram on your PC after downloading it. Use the browser search bar to type "telegram desktop" to accomplish this.

Enter the Botfather request in the top left corner of the Telegrams search line, then choose the results that have an official checkpoint.

As shown in the picture, you will be greeted with a chat window with an information window in the center after clicking on the found Father of Bots.

Engage in conversation with an information window

To open the bot creation menu, type "start" in the message input field.

Two commands from the context menu are required:

• Newbot – new bot;
• Mybots – my bots.

To start a new chatbot, click "/newbot" directly in the message text. Await the other person’s response message.

To start a new chatbot, type "/newbot".

The name of the salon chat where the bot will operate needs to be decided. All symbols and Latin and Russian characters are allowed in this name. Once more, watch for a response verifying that the name assignment was successful.

The system gives us the option to give the bot a name in the same message. There is only one requirement: it has to end in "bot." The prefix is written either with the name and a space or without a space. It is ideal if the name, like the name of the beauty salon, reflects the theme.

The name you select might already be taken because there aren’t as many open spots in the chatbot world. In such a scenario, you will be notified via message that the name is not available for use.

Notification that there is no use for the name

Choose names up until the chatbot notifies you that a name assignment was successful.

Notification that the name is free

The Token API, which is a lengthy code that uniquely identifies your bot, will be indicated in the same message. To easily access the year at any time, copy it to a notepad and save it. The BotFather chatbot has the ability to call the code as well.

Enter the command "mybots" in the message line to bring up the menu and carry on editing.

Give "mybots" the order to display the menu.

• API-Token – a request for an individual bot code that was sent in a message after assigning a name.
• Edit Bot – edit the bot.
• Bot Setting – settings.
• Delete Bot – Delete a bot.
• Payments – payments.

To familiarize ourselves with the options, we will only be using the Edit section this time. Press the Edit Bot icon.

Edit Bot menu

Our bot lacks an avatar (botpic), a description (Description), and information about the bot (About), according to the information above the buttons. Click on Edit Description to make changes to the description.

Send the desired text in response to the bot’s message, which requests that you send him a description of the bot and its capabilities.

An explanation of the bot’s features and capabilities

Click "back to bot" to get the list of editing options back. Botpic and Edit About operate on the same premise. A response message also includes the word "about," and an image containing the avatar’s photo is sent back.

Please be aware that the chatbot’s About section and Description will be displayed when you initially launch it.

The chatbot’s description and background

The template is prepared. Reduce Telegram’s size for the time being; you’ll need it later.

Step 2. Registration on the bot constructor

On the Internet, there are a lot of chat bot builders. Their functionalities and underlying principles are all the same. The social networks that are supported are the only distinction. Typical assembly services include:

• Chatfuel. Suitable for creating bots for Facebook and Telegram. The service is completely free;
• Robochat.io. Creates bots for VK. Has paid and free tariffs;
• BotMother. Helps create a bot for Telegram, VK, Viber, WhatsApp and Facebook. One robot is allowed to be created absolutely free of charge, for all subsequent ones you will need to pay extra.

We are going to build a basic information robot using the newest BotMother platform. Simply register by entering your email address and password from your personal account to get started. Your email address will receive an email containing a confirmation link in a few minutes; click it to begin creating your bot.

You will see an empty white window in front of you after logging into your personal account. In the upper left corner of the page, click the plus sign.

Building a knowledge robot for the Botmother platform

The system will offer to pay one of the tariffs right away; simply click the cross in the right corner to decline the offer.

All of the bot’s screens—there is currently just one—are found on the home page. Three tabs are located on the right side: screens, palette, and components, the latter of which is not currently active.

Screens: the created pages’ navigation panel. Blocks used to assemble the bot are called palettes. You can see that there are paid functions on the palette page if you scroll down; these are exclusive to paid tariffs. You can still make a bot for a beauty parlor despite the restriction.

On the "Palette" page, there are paid functions.

We will only utilize two of the palette’s blocks in this work:

• Group of buttons– Text and buttons attached to it. The user does not need to enter anything additionally to get options for switching to other screens;
• image. Allows you to insert a picture from your computer or specify an external link to it.

Step 3. Creating a structure

First, build a structure to make the process of building a bot quicker and easier. You must include a description of each page that the user will be able to access in the structure. You can either use Word to do this or just jot it down on paper.

The arrangement may consist of:

• information about services, prices, duration of procedures provided in the salon;
• portfolio of works;
• information about the masters;
• price list in a separate file, for example, in photo format;
• contacts;
• working hours;
• salon discounts, promotions.

The act of establishing a framework

Determine how many screens—including the initial one—you’ll need to use to execute the plan. Our structure has seven; the designer added six more. Click the "+" in the lower right corner of the page to accomplish this.

The "+" button adds a new screen.

Simply drag a blank from the center while keeping the left mouse button depressed to move it.

Transferring a blank from the middle

Assign each screen a unique name based on the structure to make navigating between them easier. Click "screens" and then the pencil at the desired line to change the name.

Modifying the name of the screen

Step 4. Filling

We start loading information onto the screens as soon as all the preliminary work is finished.

First, we work with the initial window. Examine the layout to see what ought to appear on the first screen. Within our framework, this is:

• text;
• 5 buttons;
• photograph;

In the working field, select the desired screen, then select "Palette" from the menu on the right. Choose the relevant components. This refers to "Button group" and "Image" in our instance.

Both "Image" and "Button group"

Currently, every field is blank and must be completed in accordance with the structure. Be mindful of the image insertion. The user will see the image exactly as it appears in the designer. It will appear the same in the user chat if you position it above the text with the buttons on the screen.

Use the left mouse button to drag the image up or down to reposition it.

The system offers to insert a link for the transition—that is, to choose the screen that the user will go to—when naming the buttons.

Selecting the path won’t be tough because every screen was given a name prior to work commencing.

1. Click on the button name input field;
2. In the menu that appears on the right, select the desired screen. For example, the "Manicure" button takes us to the "Manicure" screen.

Go to the "Manicure" screen now.

Observe the "Components" window that opens on the right; it lists every platform, including WhatsApp, Facebook, Telegram, VK, Viber, and Odnoklassniki. Click the cross to remove all values, leaving only "telegram." If not, the system will display an error when attempting to connect a bot to a social network.

Apply the screen attachment to every button once more.

To avoid repeatedly creating the screens, it’s important to test the bot on a regular basis and make sure all of the links are functional. Connect the constructor to the bot before proceeding.

Go to the "Settings" section – located in the vertical Botmother menu bar on the left.

Menu bar for Botmother vertically

Choosing a message via an API

The procedure for storing modifications

Open Telegram, type your chatbot’s name into the search bar, choose your preferred outcome, and press the "Run" button. The description is in the welcome message; pay attention to it.

Click "Run" to test the bot.

Currently, clicking on the buttons does not take you anywhere, even though the other screens are blank. Return to the Botmother platform so that the screens are filled.

Move the required components to the next screen in the designer’s workspace. There is a "Back" button on the screen that follows the "manicure" section. Clicking it should take the user back to the Start screen, so we choose it from the drop-down menu.

Choosing the Start Screen

The user is directed to screen 5 in the structure, "Records," by clicking on the "How to sign up" button. Verify the chatbot as the screens fill up to ensure that additions and changes are displayed correctly. Before testing the bot, click the save disk in the Botmother page’s lower right corner to synchronize the data.

Complete every screen in accordance with your framework. Depending on the idea, you can also choose from other options in the designer’s "Palette."

Links to Telegram profiles can be inserted into the text to make navigation easier. Take the administrator’s profile, for instance, which is available for recording. Put the "@" symbol before the username for the link to work.

Links to Telegram profiles

Links to outside resources can also be inserted using the designer. To accomplish this, click the button’s name field and choose "External URL" from the menu that appears on the right.

Add a link to a website, a social network group, or any other source in the window that opens.

Button with "External URL"

Step 5. Launch

Make sure to save the changes after completing every screen, then watch for the window to show up verifying the success. Make sure to test every feature and confirm that the buttons lead to the appropriate screens before launching the bot.

Customers can learn more about the chatbot by combining:

• On sites and in social networks – place a link. You can place a direct link https: // t.me/address, or in the format tg://resolve?domain=bot_name. Example: tg://resolve?domain=SalonLavada_Bot.
• in telegram – send the bot name with "@" in a message – @SalonLavanda_Bot.

Once you have mastered the fundamentals of building chatbots, you will be able to implement more sophisticated concepts, such as accepting online applications, processing payments, conversing with prospective customers, and choosing salon services according to their preferences. Concerned about building a chatbot? Post a question in the comments section!

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For a beauty salon, building a Telegram chatbot can revolutionize customer service by streamlining and expediting appointment scheduling and inquiries. This tutorial will take you step-by-step through the easy process of setting up a chatbot that can save you time and increase customer satisfaction by handling routine tasks, providing information, and providing a seamless customer experience.

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3 comments on “How to make a chat bot in Telegram for a beauty salon”

Natalia

Salutations for the afternoon! Tell me about a free bot that can be used to gather customer feedback and rate it. I’m grateful.

Galina Rudenko

Tell me, given how busy the hours are already, is it possible for the chat bot to reserve someone for a specific time? In the event that this time is already reserved, for instance, on what basis should he rely?

Editorial

Yes, the bot program can make a request to your CRM or online booking system and either offer free hours to the client or check the availability of the date and time requested by the client. Such a bot in Telegram can first display a list of the services and procedures you provide and, when choosing a specific procedure, offer several nearby available time slots and the names of the specialists. After the client selects the time, the bot program will make an entry in the CRM system. You can provide a reminder to the client – the bot will send a message in a telegram for a certain time before the visit. Technically, it is not difficult to write such a bot, it is a few hours or a day of work for a programmer – depending on the functionality you require.

Step	Description
1	Create a Telegram Bot
2	Open Telegram and search for the BotFather
3	Start a chat with BotFather and use the /newbot command
4	Follow the prompts to name your bot and get a token
5	Choose a platform for bot development (e.g., Python, Node.js)
6	Set up your development environment and install necessary libraries
7	Write code to handle user messages and commands
8	Implement features specific to your beauty salon, like booking appointments
9	Test your bot thoroughly to ensure it works as expected
10	Deploy your bot and start interacting with your clients

Developing a Telegram chatbot for your beauty salon has the potential to revolutionize your company’s operations. It facilitates communication by making it simpler for customers to schedule visits, submit inquiries, and receive updates. You and your employees can concentrate more on delivering first-rate customer service when a bot handles repetitive tasks.

Although it can initially seem difficult, setting up a chatbot is actually fairly simple if you have the right resources and advice. Decide what you want your bot to do first, be it scheduling, responding to frequently asked questions, or sending reminders. Then, create and modify your bot using a platform such as ManyChat or Chatfuel. These tools frequently provide intuitive user interfaces that don’t require knowledge of code.

After your bot is operational, be sure to give it a thorough test to make sure it fulfills your requirements and provides a seamless user experience. Update the bot often in response to customer feedback and evolving business needs. This will help it continue to work and keep your salon one step ahead of the others.

Adding a Telegram chatbot to your beauty salon’s operations can improve customer satisfaction and expedite processes. Your bot can become an invaluable member of your team and assist you in running your salon more effectively and professionally with a little initial work.

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