Overview of the capabilities of the YCLIENTS service for the beauty business

Keeping track of appointments and client preferences can be difficult when running a beauty business. Fortunately, beauticians and salon owners are finding it simpler to streamline their operations thanks to contemporary tools like YCLIENTS. A flexible platform called YCLIENTS was created especially for beauty professionals, assisting them in managing customer interactions and scheduling with ease.

A notable characteristic of YCLIENTS is its easily navigable appointment scheduling platform. It lowers the possibility of duplicate bookings or missed appointments by enabling businesses to efficiently set up and manage reservations. Both employees and clients are kept informed and on schedule with real-time updates and notifications.

In addition to scheduling, YCLIENTS provides a number of tools to improve client interactions. The platform’s customer communication tools, like follow-up messages and automated reminders, keep customers happy and involved. Additionally, its powerful analytics tools offer insightful data on business performance, assisting professionals in the beauty industry in making well-informed decisions.

In conclusion, YCLIENTS is an effective ally for any beauty company trying to enhance customer relations and business processes. It helps simplify daily tasks with its extensive features and user-friendly design, freeing up professionals to concentrate more on what they do best—providing excellent beauty services.

Feature	Description
Online Booking	Allows clients to schedule appointments easily through the website or mobile app.
Client Management	Keeps track of client details, preferences, and history to provide personalized services.
Staff Scheduling	Helps manage employee work schedules and track their availability.
Inventory Control	Monitors product stock levels and helps manage orders and suppliers.
Analytics	Provides detailed reports on business performance, including sales and customer trends.

Features of YCLIENTS

YCLIENTS is an online platform for scheduling appointments and providing automation for the service sector. Any type of business can use it, from a recently established enterprise to a massive federal network.

The 90% automation of business processes made possible by YCLIENTS’s capabilities frees up staff time. Users can access partner integrations with online cash registers, chatbots, email services, and analytics platforms in addition to internal technologies. All of this enables you to make decisions based on accurate data, increase return on investment, boost customer flow, and reduce payment costs.

Included in the system are:

• an online appointment booking widget that can be easily added to any platform: a website, social networks, maps and even messengers;
• an electronic journal with an up-to-date employee schedule;
• notifications for clients: more than 20 customizable SMS, Email, Push and other types of notifications;
• customer base with a customizable loyalty system and importance categories;
• analytics and statistics;
• warehouse management;
• online cash register;
• IP telephony;
• mobile application for clients;
• online sale of subscriptions and certificates;
• payments by QR code;
• cashless tipping service;
• integration with third-party services.

Regarding the cost of use, the price of the YCLIENTS license varies according to the number of employees, the length of the payment term, and the availability of extra savings.

The company offers six extra months if you pay for a year; this is a 33% benefit; if you pay for two years, it’s 44%; if you pay for six months, it’s 25%.

In addition, there are discounts for network clients, newly opened businesses, new customers, and discounts on affiliate programs like the L’Oréal and YCLIENTS bonus program.

Getting started

Following registration, which entails providing basic information about the business, such as its address and operating hours, you must promptly add the following crucial data:

• services;
• positions and employees;
• clients;
• warehouse.

Data about clients, services, and products can be uploaded via Excel and added quickly.

Services

Details regarding the services offered by the beauty salon are included in this section. For instance, they can be categorized based on the kind of service provided, such as massage, cosmetics, and hair styling. Click the button on the right side of the screen to add a new category.

Provide a description of the category in the window that appears.

The system will automatically offer to add services to this category after it has been saved; click "Add services."

Add details about the service here:

• name;
• name on the receipt, if YCLIENTS will be synchronized with the cash register;
• price. you can specify a fixed price if the cost does not change, or an interval – if the cost of the service may change depending on the complexity;;
• taxation system also for the cash register – the system will automatically display VAT information on the receipt;
• step of withdrawal of sessions is the duration of the procedure, based on which, online recording will be made.

The online booking section follows, outlining the times that you can make an online reservation for a service. For instance, if you schedule a procedure for between 3 and 7, clients can only schedule it for that period of time. In the same manner, the remaining services are entered.

All of the categories and the related services within each should be at the end, on the main page of the "Services" section.

Positions and employees

You must ascertain the roles that exist in your salon before adding personnel to the system.

Click the "Add position" button after selecting "Registration settings" > "Positions" under the "Settings" section of the main menu. Indicate the "Name" and, if needed, the "Description" in the window that opens.

Once you’ve reached the section, fill in the columns that have been opened by clicking the "Add a position" button in the center of the screen.

Navigate to the employees section once every position has been filled out.

Each employee card has general information filled in, the employee’s display in the online record is configured, a schedule is added, and a payroll system is set up. It should be noted that the "Payroll" section has separate configurations for payroll schemes.

Clients

The visitor database itself, categories, loyalty plans, and electronic cards are all included in the "Clients" menu.

All of the clients who have visited your business are listed in the "Client database" section. Basic information about the clients is shown in the list: name, contact details, total expenses, discount, number of visits, dates of the first and last visits, and amount of tips.

The basic information of each client of the beauty salon is entered into the database, including their phone number, full name, and date of birth.

There are three importance categories in the system to be aware of: gold, silver, and bronze. In addition to acting as one of the filters for installing the loyalty program, the set criterion helps the administrator sort through all of the salon’s clients and assess each one’s significance.

The client categories are configured in the "Categories" subsection. These categories help the administrator by providing guidance and let you adjust certain system settings for a particular category.

There are additional record categories offered. You can enter the terms here at your own discretion, such as important client, fully paid online, and previously made payments. To make it easier to communicate with clients, all categories are offered.

Numerous program options are available with loyalty programs, including check-based, visitation-based, and automatic discount cancellation if no visits occur. Here are also established the prerequisites for granting a client an importance class, such as a purchase amount of 5,000 rubles. bronze, silver from 10,000, and gold from 50,000.

Warehouse

There is a sales analysis and write-offs in the section of the sea of trade instruments. "Warehouses" in the first subsection automatically costs two warehouses: one for consumables and the other for goods for sale. Generally speaking, more warehouses cannot be added.

Every nomenclature is included in the "goods," along with information about their value, check name, tax computation system, and warehouse critical balance.

The "goods" subcategory includes all tools for analytics and reporting on expenses and warehouse residues.

Magazine of records

Now that all the data has been entered into CRM, work can begin. If there are no branches, there will only be one name when you click on the salon’s name in the upper left corner. From the drop-down menu, choose the preferred branch.

A daytime calendar with each employee’s notes displayed will open. Another way to open the calendar is to click on the desired number in the left-hand calendar miniature. Using the arrows on the left above the journal, choose the desired day to add an entry.

Click on the preferred time frame in the journal and fill in the appointment details. The appointment will show up in the calendar once it has been saved.

The application will automatically show up in the calendar if the client scheduled an appointment online.

Statistics and analytics

The mobile application always provides access to YCLIENTS analytics.

The most crucial reports for a beauty salon can be generated by the system:

1. Popularity of a specific specialist . Thanks to the report, you will find out which of the employees is more in demand. Data for the report is pulled from the journal of appointments. The report shows the dynamics of the specialist"s work, the number of appointments and the density of the schedule.
2. Demand for services . Similar to the report on specialists, it helps to identify the most popular services. One of the coolest reports for the service sector, because thanks to it, you can refuse low-demand procedures, which means you can stop wasting the resources of the salon or office on them.
3. Staff efficiency . The report demonstrates how effective each specific employee is for the salon – what percentage of the total revenue they brought, how many hours they worked and how many additional products they sold.
4. Client report. Here the most important clients of the salon are reflected, the value of which is determined by the frequency of visits and the amount spent on procedures.

Apart from reports, YCLIENTS provides statistics on:

• source of appointments;
• number of cancelled appointments;
• lost clients.

When all these tools are used together, the work becomes more efficient in addition to being automated and convenient.

Online appointment

Dozens of new clients walk by each month. Someone finds it awkward to converse at work, and someone else experienced technical difficulties or discovered, upon arriving at the location late at night, that the administrator is not in contact and the salon is closed.

1. Increase conversion/productivity of the site, increase profits.
2. Start getting returns from pages on social networks.
3. Reduce the load on the administrator.
4. Do not lose clients when the phone is busy.

Clients can select a convenient date, time, employee, and service by filling out the YCLIENTS online appointment widget form. The widget is easily customizable to fit the needs of the company and can be installed on websites and social media platforms.

Multiple sources are used to configure online client registration:

• from the website;
• social networks;
• chat bot;
• business cards.

We will link the Yclient integration with the salon website on the Tilda platform so that you can become familiar with the form.

Select "Online registration forms" under "Online registration" from the main menu, then click the "Add form" button.

• In the window that opens, specify the name and description; these fields will only be visible to internal YCLIENTS users.
• Tick the "Main form" field if you want to use this form on online platforms and in the online registration network form.
• Select the language and on which map the address of your branch will be displayed during online registration.
• Click the "Save" button.

To configure the form on the website, go back to the home page. Take a copy of the button’s URL.

Access the editing mode on the Tilda website. Click the "+" symbol in between each block to add one anywhere on the website.

Form T790 can be found by selecting "Other" from the menu that appears on the left.

Paste the link you previously copied from Yclients in the "Form number" line of the "Content" block that appears. Remove all extraneous portions of the URL, preserving the form ID exclusively.

After saving the edits, publish the page. There’s an online booking button on the website now.

How booking works

When the customer presses the button, a booking form appears, allowing him to choose the technician, the service, and the visitation date and time.

Furthermore, be specific:

• name;
• phone;
• comment;
• whether a reminder is needed.

A window containing a new entry appears in the YCLIENTS journal after the application has been sent.

Additionally, the calendar highlights the application in a different color.

The transaction is immediately transferred from the client card to "fulfilled" or "not fulfilled," a receipt is printed, and money is paid.

With its extensive toolkit, YCLIENTS has the potential to completely transform the way beauty businesses run their operations. With features like integrated marketing and payment solutions, streamlined appointment scheduling, and client management, this service offers a comprehensive platform to improve customer experience and efficiency. YCLIENTS assists beauty professionals in concentrating more on their craft and less on administrative annoyances by streamlining these necessary tasks, which ultimately leads to a more seamless operation and satisfied clientele.

Additional free options for online payments and transfers

Module for online payments

You can integrate YUKassa or Tinkoff to take online payments. This will enable you to sell certificates and subscriptions and accept payments in advance for services via the online booking widget or a link in an administrator message.

Using a QR code to pay for a visit and goods

Businesses can accept non-cash payments for services using a QR code by connecting to the fast payment system, SBP, in YCLIENTS. This is a profitable method. Compared to the bank acquiring rate, the standard commission for payment through SBP is substantially lower, at 0.7%. Additionally, clients can use their phone to pay for goods or services instead of cash or credit cards.

Online advice

Specialists will be able to get customer gratitude directly onto their cards by using the non-cash tip service. Clients will be able to send money by scanning a unique QR code with a link.

Do you have any inquiries about YCLIENTS or have you used the service before? You can expect us in the comments.

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Express your opinion or ask a question! Cancel reply

2 comments on “Review of the capabilities of the YCLIENTS service for beauty business”

Yuri

Hi there. I’m searching for an online module for recording that I can incorporate into my information system. So, the query is: Does your solution support the operations of launching a schedule, adding, and removing entries through an http request of a specific structure? In other words, when someone registers with us through the website, the website sends out a request to a webhook, and the webhook responds, confirming or rejecting the registration.

Editorial team

Hello, Yuri! YCLIENTS has an open API and sending webhooks, which allow you to create integrations, exchange data between YCLIENTS and third-party services. Using API requests, you can: change the schedule in your YCLIENTS personal account, add entries, delete entries and much more. The rules for composing API requests to YCLIENTS, limits on the number of requests and terms of use are described in the API documentation https://developers.yclients.com/ru/ You can also use your own developed integration via webhooks using the YCLIENTS Marketplace. More details on how to set up webhooks in the article https://support.yclients.com/article/48476 YCLIENTS employees will be able to advise on this task in more detail, for this you can contact through any of the available communication channels on the company"s website.

In conclusion, the YCLIENTS service provides an extensive toolkit aimed at improving the management of beauty enterprises, especially those engaged in manicure and pedicure services. Its features—which range from easy-to-use appointment scheduling to client management and marketing assistance—can greatly improve your business’s productivity and client satisfaction.

Beauty professionals can focus more on their craft and less on administrative work by streamlining their daily tasks with YCLIENTS. The service is simple to use and navigate thanks to its user-friendly interface, which can be especially helpful for people who are not tech-savvy.

In addition, monitoring customer preferences and appointment records yields insightful data that can be utilized to customize offerings and enhance the clientele’s overall experience. You can also use its powerful reporting tools to make data-driven decisions that will support the expansion of your company.

All things considered, YCLIENTS seems like a strong ally for beauty companies trying to improve customer satisfaction and streamline operations. Including this service into your business plan could revolutionize it, regardless of your level of experience.

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