Responsibilities and job description of a master

What makes getting a manicure or pedicure at a salon truly exceptional is the work of a skilled master. However, what does a master actually do? A master’s job description goes far beyond the simple duties of polishing and filing nails.

A master is in charge of making sure your nails are generally healthy and attractive. This entails inspecting your nails, offering professional nail care advice, and recommending the best treatments for your individual requirements. Maintaining the health of your nails is just as important as making them look nice.

A master not only has technical proficiency but also makes the client feel at ease and enjoys their time with them. This entails using premium products, keeping your workspace tidy and hygienic, and being mindful of the small things that add up to a big impact.

To get the results you want, whether you’re getting a full set of acrylics or just a basic polish, you need a master’s expertise. Beyond simply providing the service, their duties also include guiding, tending to, and making sure that each visit leaves you feeling pampered and content.

Requirements for manicurists

It’s no exaggeration to say that diligent and experienced masters are in great demand; hundreds of salon owners struggle to find such staff members. The issue is made worse by the fact that GOST, which is merely advisory in nature, is the only set of rigorous rules and requirements for masters.

R58091-2018 in GOST R domestic services. flawless execution. A crucial requirement for masters selection is the presence of additional professional education, with a minimum 250-hour course.

In actuality, though, it frequently happens that a master who has listened for 250, 300, or even 500 hours produces work of a lower caliber than a worker who has received 100 hours of training.

Naturally, the question of how to select employees and what to focus on during the interview emerges.

1. The first is, of course, the technique. It is not only its correctness that is important, but also the speed of work, the accuracy of execution. Advice to all owners – during the interview, conduct a practical test of skills, and also always register a new employee for a probationary period – this will allow you to get a complete picture of his work;
2. Taste. Every second client comes for a manicure and does not know what design he wants this time. The master should not only offer a design, but also understand – whether the colors match, whether the design suits the shape of the nails;
3. Proficiency in all known techniques. Even if all your clients only do European manicure, employees should be able to do everything – no one knows what a new visitor will ask for or what the old ones will come up with;
4. Specific knowledge is also mandatory: requirements for processing tools, nail structure, consumption rates, rules for working with equipment – a dry-heat cabinet, an autoclave, a milling cutter, a vacuum cleaner.

Let’s discuss the final point—specific knowledge—in greater detail. Among them are:

• techniques for performing hygienic manicure – hardware, European, edged, Brazilian, as well as hot manicure;
• physiology of nails. Without this, a safe manicure will not work – the nails will certainly be sawn, and the cuticle will bleed;
• improving the condition of nails – medical coatings, rules for caring for nails to restore them;
• nail extensions;
• the purpose of tools and the ability to use them;
• nail art and everything related to it;
• rules of disinfection, PSO and sterilization in accordance with the requirements of SanPiN.

Personal characteristics:

• punctuality. Situations when the first client in the morning waits for a late master are beyond the bounds of a high level of service;
• responsiveness and goodwill. Do not forget that a manicurist is also a psychologist, a lawyer, and an advisor;
• accuracy – both during the procedure, and at the workplace, and in clothes;
• stability. Here it is more about disgust and its absence – experienced nail industry workers know that sometimes clients come with neglected nails, overgrown cuticles, strangely shaped nails and other deformations. A professional never shows that he is not happy to work with such hands.

This is a pretty high minimum standard for nail salon technicians. Other points, like medical training, a podiatrist diploma for nail and foot care, or massage classes, can be added based on the particulars and the needs of the salon.

What conditions to offer to an employee

The type of cooperation in a specific salon determines the working conditions for a nail technician.

The specialist works with his own materials

He is given the option to accept 50–60% of the service fee in this instance. This option is cost-effective for owners because there is no need to purchase consumables or gel polishes. All you need to do to work is set aside a workspace.

The absence of standards is a major drawback for this option. Three masters work on different products: one works on CND products, another on Bluesky gel polishes, and the third one usually orders materials from AliExpress. All claims will be made to the salon, not the employee, in the event that the client becomes allergic, the coating does not hold up well, or the red color fades in two days. You won’t have the authority to tell the worker what supplies to use.

The master works on the salon"s materials

After that, he keeps between 25 and 30 percent of the service fee; the remaining amount is used to pay for the purchase of funds and revenue for the salon. This alternative may yield greater profits; however, this is largely dependent on the cost of the materials and the service.

The owner or responsible staff must, however, always be vigilant and have all necessary tools on hand, including gel polishes, antiseptics, sticks, files, and napkins.

Salary

An ugly form for the master’s money as well as the salon’s. An employee has no incentive to take on more clients or provide excellent service so that the visitor returns when he receives a fixed salary of twenty-five thousand rubles.

This naturally has an impact on the salon’s profitability, and the worker’s pay frequently exceeds his earnings.

Successful salons typically provide work on a particular brand of materials with 25–30% reserved for staff members. With this choice, you can be sure that the products you use are safe while still adhering to the establishment’s standards.

Standardization of the work of masters

In a beauty salon, standardization refers to the creation and implementation of guidelines, policies, and practices that guarantee client safety and uphold the caliber of services rendered. To put it simply, these are the rules that the nail technician follows while performing his services.

Standards may vary from salon to salon, but what matters is that they don’t conflict with the law as it stands. The same GOST R 58091-2018, which provides detailed instructions for carrying out each procedure inside the beauty salon, can be used as a basis.

GOST identifies critical metrics that can be used to assess whether a service was rendered in a qualitative manner. As an illustration:

• The result corresponds to the expectations of the client;
• There are no pollution in the submarine space;
• skin without burrs, keratinations, corns;
• The shape of the free edge and its length are combined with the characteristics of the client’s hands;
• decorative coating is even and dense;
• The ends are sealed;
• the edges of the application of the agent.

However, you are free to create a set of requirements based on your preferences and the particulars of the cabin rather than following predetermined guidelines for creating and implementing standards in the beauty salon or any other kind of establishment.

It is best to follow these three guidelines when it comes to standards:

• Reasonable requirements and completed tasks. Demand from employees only what they are objectively capable of doing. Standards like “a manicure with coating is done in 20 minutes” are something out of science fiction;
• specifics. Be precise in your wording – not “come to work on time”, but “come to work at 8:50”. The more precise the wording, the easier it is to track compliance with the rules;
• do not limit. In an attempt to make the system ideal, do not overdo it – do not prescribe scripts for conversations for nail artists, otherwise the salon will turn into a bank hotline. Leave your employees a little freedom, because working with clients is about people, not about ready-made scripts.

How to formulate standards

It is advised to create internal professional standards that are appropriate for various roles. The administrator’s standards are their own; the cleaner’s are their own; and the master’s are comparable.

In each professional standard, draw attention to the following groups:

• communication with clients – This will include a diagram of how to resolve conflict situations, taboo topics for conversation, when and to whom to give gifts;
• appearance – dress code, appearance features – for example, hair should be tied up, and perfume should not emit strong odors;
• hygiene – a scheme for processing tools, rules for maintaining order in the workplace, as well as their preparation at the beginning of the day;
• quality control of the result – what a manicure or pedicure should be like, what criteria are used to evaluate the work and its compliance with standards – density of the coating, appearance of fingers, cuticles, absence of hangnails;
• internal regulations – time of arrival at work and leaving at the end of the shift, rules for bonuses and deprivations, including for non-compliance with standards.

It’s okay to overlook or forget something because you can always make changes as you go along.

Implementation

Naturally, the owner of a beauty salon or his designee is not required to justify decisions to staff members; instead, they are responsible for upholding a standard work environment:

• explain to employees why standards are being implemented – to maintain a high level of service, to leave the client with a pleasant feeling after visiting any salon specialist;
• listen to the opinions of your subordinates. Perhaps their amendments or suggestions will seem reasonable to you, and the employees themselves will feel involved in the process, rather than the imposition of more rules;
• announce the exact deadlines. Indicate the day from which the transition to the new system begins and when the final implementation is planned. If you already have an established work process and experienced specialists, it will not be possible to implement standards in one day – this will take from several weeks to several months. During this period, it is better not to resort to bonus deprivation.

It is normal to encounter resistance from employees, so be ready for that. It is your responsibility as the manager and owner to emphasize the need of establishing a uniform set of standards rather than penalizing staff members for infractions.

You can provide staff training to aid in the adoption of standards. For instance, training in providing services in beauty salons is provided by the "Profi Karera" professional development center in Moscow.

A corresponding document must be created in order to implement standards at work. An internal order that includes a link to a different document titled "Service Standards in a Beauty Salon" can be used to accomplish this. Employees sign the document and take a copy of the standards to demonstrate their familiarity with it.

In the job description, you can also include a requirement on standards compliance in the "Requirements for the master" or "Responsibilities of the master of the beauty salon" section.

Job description

An official internal document that outlines an employee’s rights and responsibilities is the job description for a manicurist.

There are four sections to the job description:

1. General Provisions;
2. Responsibilities;
3. Rights;
4. Responsibilities.

General Provisions

• Who appoints and dismisses an employee. This could be either the salon owner or his deputy, for example, the manager;
• Who the employee reports to;
• What requirements does he meet – education, diplomas, courses;
• What knowledge should he have – rules for handling instruments, trends in nail service and nail art, rules for providing first aid, rules for maintenance;
• What does he follow in his work – the Labor Code, SanPiN, internal regulations and orders. This is where you can enter the developed standards.

Responsibilities

• Provide a service for hygienic treatment of nails;
• Cleanse the skin of hands and feet from calluses, growths, calluses;
• File the free edge of the nail;
• Prepare nails for decorative coating;
• Coat with decorative materials;
• remove decorative material;
• disinfect, clean and sterilize instruments;
• monitor the order in the workplace.

The salon owners update the list on their own and add new items as needed. They also register clients for correction and take part in inventory. The most important thing is to only include tasks in the list of responsibilities that are relevant to his qualifications. It is not appropriate to force a master to clean the salon’s floors after work; if he were given such instructions, he could easily win in court.

The item "carry out other instructions of the manager" is equivalent. It is confirmed by judicial precedent that language of this kind may be interpreted in court as violating an employee’s rights. Actual fines are levied against proprietors and staff members.

Use the phrase ". and carry out other instructions of the manager within the framework of the employee"s qualifications" if you are unable to assign all of the tasks.

Rights

An indication of the master’s authorized actions within the parameters of his salon work:

• get acquainted with internal documents – orders, rules;
• make proposals to improve the quality of services;
• receive all guarantees established by the legislation of the Russian Federation – vacation, sick leave;
• demand conditions necessary for high-quality performance of duties;
• improve qualifications.

Responsibility

Conditions where the master is subject to criminal, administrative, or disciplinary liability:

• poor performance of duties;
• causing material damage damage to the property of the salon;
• offenses within the framework of their activities, which are regulated by the criminal, administrative or civil code. This means, for example, causing physical harm to the client.

Two copies of the job description are printed: one for the employee and one for the salon. The parties’ signatures and the seal of the salon or specific business owner to whom it is registered must be on both copies.

An example of a master of manicure job description

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Responsibilities	Job Description
Perform manicures and pedicures	Provide nail care services including shaping, trimming, and polishing nails.
Maintain a clean workspace	Ensure the salon area is kept tidy and sanitized.
Client consultations	Discuss with clients their preferences and recommend nail treatments.
Keep up with trends	Stay updated on the latest nail art and care techniques.
Manage appointments	Schedule and organize client visits efficiently.

A manicure and pedicure expert does more than just polish nails. It all comes down to establishing a friendly environment where customers feel taken care of and secure in the outcome. A master must be meticulous in order to guarantee that every service is rendered to the greatest possible standards.

It takes more than just technical skills to do the job. A competent master must also be a skilled communicator who can pay close attention to the needs of each client and provide tailored guidance. Comprehending various nail care methods, remaining current with fashions, and keeping a sterile, secure work area are all essential components of the work.

In the end, a master of manicures and pedicures is essential to making clients feel confident in their appearance. Their ability to blend expertise, ingenuity, and client care enhances the general welfare and contentment of individuals they assist.

A master in manicures and pedicures is a qualified practitioner who offers nail care services, such as treatments that support healthy nails, nail art, and manicures and pedicures. Assuring a clean, comfortable atmosphere, talking with clients to understand their needs, and keeping up with the newest methods and trends in nail care are all part of their work. In addition, they have to schedule appointments, keep up with equipment, and provide clients with individualized advice on how to keep their nails healthy and beautiful at home. A successful master blends a love of creativity and customer service with technical proficiency.

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